Bill Pay

Critical Care Newborn Services will bill separately from the hospital, Ochsner Lafayette General. We encourage you to pre-register with our office before you deliver to reduce the amount of paperwork that must be completed after the delivery. Pre-registration helps you know that you are prepared prior to the date of delivery and it allows us to clarify your insurance coverage for the baby. Pre-registration can be done by completing this form.


The bill for the neonatologist’s services will be separate from the hospital bill, and you will receive a statement from Critical Care Newborn Services should there be a balance after the insurance is processed. You have 30 days to add the baby to most insurance plans. If the baby is not added, your insurance will deny the claim, and payment for the services will become your financial responsibility. If you have any questions regarding services rendered to your baby, or questions about your statement, please call our business office and our billing manager will be more than happy to discuss your concerns.


Our billing office will contact you shortly after delivery to confirm the guarantor information and clarify the insurance for the baby. You can upload your insurance card here, including images of both sides of the card. It is our policy to file insurance claims approximately 90 days from the baby’s date of birth. It will take approximately 30 days to receive  correspondence/payment from the insurance company. After the claims have been processed a statement for any remaining balance will be sent to the guarantor for payment. Statements are mailed monthly, but if you prefer to receive a statement via email contact the billing office and we will be happy to make those arrangements.


A paper statement will be mailed to you at the beginning of the month for services provided by Drs. Cortez, Smalling, and Soileau. The minimum payment due is $50. Please call us if you need to work out a payment plan. If no payment is received within 90 days of the first statement mailed to you, the account will be sent to collections. Call our office for any questions. If you prefer to pay by credit card, see ‘Pay Online’ below.

Payment can be made by check or money order through the mail to our mailing address. Additionally, you may call our office at 337-984-7828 directly or click here to pay online. If you need to make any additional arrangements, please call our billing office at the number above so we can serve you better. We accept credit cards.